When it comes to protein powder and supplements, MyProtein and Bulk Powders are by far the two largest companies in the UK. Both firms offer an impressive variety of products at prices far lower than what you would pay on the High Street. They both offer discounts regularly, and each company has its advocates. Let’s take a closer look at both organisations and compare them.
Who Are They?
While it is now one of Europe’s best-known suppliers of workout nutrition, MyProtein had humble beginnings as the company was formed with the aid of a £500 overdraft. It made its first sale in 2004 and shipped its first international order in 2006. By 2009, it had become the UK’s #1 sports nutrition brand and even made its way into the Sunday Times’ Fast Track 100 list. Today, it claims to be the world’s #1 online sports nutrition brand, and it currently has over 4 million customers.
Bulk Powders is unquestionably the biggest contender to MyProtein’s dominance and has been trading online since 2005. Like its rival, Bulk Powders began as a small firm, but today, it operates from a 16,000 square foot facility. It has won several awards for its quality including two in the Men’s Health Supplement Awards in 2014.
What Do Customers Say?
We will take a look at the quality of the products sold by both organisations in a moment but first, let’s see how they fare regarding shipping costs, returns policy and customer reviews.
MyProtein offers free delivery to UK customers that order £50 or more worth of goods. Otherwise, you pay £2.95, and you’ll have your order in 2-3 working days. There are special delivery options such as next working day delivery for £3.99. Its worldwide costs vary from £4.99 Tracked Delivery in Austria to £28.99 if you live in Iceland. You can benefit from free delivery in most countries if you spend a specified amount.
Bulk Powders offer free delivery to UK residents if they spend over £49 on an order. They charge £2.95 for orders less than this amount that weighs over 2 kilograms and £3.95 for orders weighing less than 2kg. The company promises to deliver in 1-2 working days. Delivery prices for the rest of the world vary but start from £5.95. You only find out the true cost at checkout.
You have 14 days to return your product to MyProtein. Simply get in touch with a MyProtein team member, give them your order number and reason for return and send it back. It replaces faulty items like-for-like or else it gives you a full refund if the product is not in stock.
Bulk Powders is stricter insofar as you only have 7 days to return your order and then send your order back to the company’s warehouse. Customers are responsible for postage costs for both companies.
MyProtein has a score of 8/10 on Trustpilot from over 23,000 reviews including 64% five-star reviews and 10% one-star reviews. Customers are happy with the quality of the products, the price, and the delivery service. One major downside is the relatively low standard of customer service. Consumers regularly complain about being forced to wait several days to hear a reply.
Bulk Powder fares better on Trustpilot with a score of 9.1/10 from over 11,000 reviews including 81% five-star reviews and just 2.5% one-star. Again, consumers are delighted with the quality, price and delivery service. A big advantage Bulk Powders appears to have over its rival is in the field of customer service. The company is usually much faster than MyProtein when it comes to answering queries or dealing with complaints.
What About Their Products?
Although MyProtein began by specializing in the sale of protein powder, the business has expanded exponentially and offers a greater variety of products than its rival. It has every workout supplement you could need including vitamins & minerals, health foods, carbohydrate foods and beverages and clothing.
Nonetheless, it is its protein powder that still makes the company most of its money. The company’s Impact Whey Protein is a bestselling product with dozens of delicious flavours and a total of 21 grams of protein per serving. Other products that perform well include its new high-quality Thewhey protein powder which is one of the best products of its kind on the market. Each scoop contains 25 grams of protein, 5 grams of glutamine, 6.5 grams of BCAAs with just 1 gram of fat and 2 grams of carbohydrates. Other popular products include CLA softgels, protein brownies, and FlavDrops which are flavoured drops with no calories.
While Bulk Powders sells fewer products in total, it still offers plenty to fitness enthusiasts including its different ranges such as the Pure, Complete, Pro, and Active Series. Bulk Powders’ low-cost ‘Pure’ Whey protein is its biggest seller while its premium ‘Informed’ protein powder also performs exceptionally well.
Its Elevate pre-workout is another big hit with customers as it contains 13 special pre-workout ingredients to ensure you have enough energy to smash your weights or cardio session. Bulk Powders also sells egg whites in bottles; there are an incredible 198 egg whites in a 6kg pack.
If you’re interested in gaining mass, try the company’s Informed Mass product which gives you 45 grams of protein and 566 calories per serving. Don’t forget your vitamins! Bulk Powder sells a Complete Multivitamin Complex with over 30 vitamins, minerals, antioxidants, and probiotics.
In reality, it is difficult to ascertain which brand is ‘better’ because both companies have millions of advocates. MyProtein is the bigger organisation at present, but Bulk Powders is catching up. If you’re interested in a wider variety of products, MyProtein is your best bet. However, Bulk Powders focuses more on protein powder and supplements and probably has the higher level of customer service. Regardless of which one you choose, you’re the winner because they both sell high-quality nutrition for incredibly low prices.